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CUSTOMER CARE

CORE SERVICES

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MARKETING & SALES

  • Loyalty & Retention

  • Pricing Optimisation Strategy

  • Distribution Channels Set-Up and Operation

  • Launch Planning & Implementation - MNO/MVNO

  • Market Communications

  • Market Analytics

  • Mobile Promotional Campaigns

  • Content Solutions

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CUSTOMER CARE

  • Contact Centre Set-Up & Management

  • Optimization

  • Quality Assurance

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REVENUE ASSURANCE

  • Fraud Management

  • ARPU/AMPU Increase

  • Optimisation of Zero Balance in Prepaid

  • Risk Management

  • Churn Management

  • Cost Cutting OPEX/CAPEX

  • Due Diligence

  • Valuations

  • Smart Phone Financing

  • Mobile Wallet

  • Handsets Pay-Back/Buy-Back

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BUSINESS SUPPORT

  • Interim Management

  • Start-Ups

  • MVNOs

  • Processes & Procedures

  • Customer Communications Management

  • Regulatory & Contractual Support

  • Merger & Acquisitions

  • PMO

  • Tender Support for A to Z

  • RFP preparation

  • Equipment Procurement

 

Some of the companies we worked for

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Zain.jpg
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solgroup-logo.png
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Nokia.jpg
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Logo Spice.png
Indosat.png
Hytera.png
Angola T.png
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Experian.png
evn.png
Affirmed.png
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